Terms & House Rules

1. Workspace Use

• Kataid is intended for quiet work and study.
• Users are expected to maintain a quiet, respectful, and productive environment at all times.

2. Seating & Availability

• Seating is first-come, first-served.
• Seats cannot be reserved unless explicitly arranged.
• During peak hours (4:00 PM – 9:00 PM), seating may be limited.
• Management may assist in managing seating flow during high-demand periods.

3. Noise & Conduct

• Keep noise to a minimum at all times.
• Use headphones for calls, music, or videos.
• Avoid disruptive behavior that may affect others' focus.

4. Time & Space Courtesy

• Be mindful of your duration of stay, especially during busy hours.
• Please use your time efficiently to allow others to access the space.
• Our team may provide guidance to ensure a fair and balanced environment for all users.

5. Session Validity & Usage

• Open seating and private cubicle sessions (1-hour, 3-hour, and Whole Day rates) are intended for same-day use and must be activated on the date of purchase.
• Unused regular sessions are non-transferable and cannot be carried over unless otherwise stated.
• Productivity Passes follow their monthly validity period upon activation.
• Gift Passes may have separate validity and redemption terms.

6. Food & Drinks

• Light snacks and beverages are allowed.
• Meals must be clean, odor-controlled, and non-disruptive.
• Strong-smelling food is discouraged, especially during peak hours.
• Please clean up after yourself and dispose of waste properly.

7. Cleanliness & Care

• Keep your workspace tidy at all times.
• Handle furniture, equipment, and facilities with care.
• Report any damage or issues to staff immediately.

8. Shared Workspace Etiquette

• Respect other users' personal space and focus.
• Avoid occupying more space than necessary.
• Keep walkways and shared areas clear.

9. Safety & Security

• Users are responsible for their personal belongings.
• Kataid is not liable for lost or unattended items.
• Please follow any safety instructions provided by staff.

10. Photography & Marketing Notice

• Photos and videos may be taken within the workspace for documentation and marketing.
• By entering, you acknowledge that you may appear in general or ambient shots.
• If you prefer not to be included, please inform our staff and we will accommodate your request.

11. Management Rights

Kataid reserves the right to:

• Manage seating during high-demand periods
• Limit or refuse service in cases of overcrowding
• Address disruptive or inappropriate behavior

Productivity Pass Terms and Conditions

1. Pass Coverage

• Productivity Passes are monthly, unlimited-hours passes and may be used anytime during operating hours.
• Passes are available for Open Seating (Student or Regular) and Private Cubicle (Solo or Regular).
• Pass use is subject to seat availability — a pass does not guarantee a reserved seat during high-demand periods.
• The Meeting Room is not included in any Productivity Pass and is booked and paid for separately.

2. Validity

• Productivity Pass: valid for 30 days from activation.
• Passes do not carry over or extend beyond their 30-day validity period.

3. Renewal

Once a pass's validity period ends, users may renew or purchase a new Productivity Pass to continue unlimited access.

4. Fair Use Policy

Passes are intended for shared and balanced use of the workspace. Kataid may manage seating flow during high-demand periods to ensure a fair experience for all users.

5. Non-Transferability

Passes are non-transferable and for individual use only.

Meeting Room Booking Terms

1. Securing a Booking

• Meeting Room bookings require advance reservation and a 50% downpayment to be confirmed.
• Payment must be sent within 1 hour of submitting the booking form. Unpaid reservations are automatically released and the time slot returned to availability.
• The remaining balance is due on arrival.

2. Cancellation

• Cancellation is allowed with a 20% cancellation fee, or you may reschedule the booking one-time (free of charge), valid within 30 days from the previous booking date.
• Rescheduling is subject to room availability.
• If a rescheduled booking is cancelled, the 20% cancellation fee applies. If it is missed, the downpayment is forfeited.
• Cancellations must be sent through Facebook Messenger or email and are effective from the time we receive them.
• Refunds are returned via GCash to the number used for payment, within 3 banking days of the cancellation being confirmed.

3. No-Shows

• If you do not arrive, your reserved time slot is held for the full booked duration and will not be released to other guests.
• The downpayment is forfeited and the booking is not refunded or rescheduled.

4. Changes to a Booking

• Requests to change the date, time, or duration of a booking are subject to availability.
• A change of date counts as the one reschedule allowed under Section 2.

5. Cancellation by Kataid

• As an exception to Section 2: in the rare event that Kataid must cancel a confirmed booking — for example due to an extended power interruption, emergency maintenance, or circumstances beyond our control — you may choose either a full refund of your downpayment, returned via GCash to the number used for payment within 3 banking days, or a free reschedule to another available slot. A reschedule in this case does not count against your one allowed reschedule.

6. Capacity & Overtime

• The Meeting Room accommodates up to 8 persons.
• Sessions that run past the booked time are charged at the applicable additional-hour rate, subject to the room being free.

Loyalty Card Terms

The Loyalty Card is a free stamp card available at the front desk. See how it works.

1. Earning a Stamp

• Present your Loyalty Card at the counter when you pay for a session.
• A qualifying visit is any paid Open Seating, Private Cubicle, or Meeting Room session of at least 1 hour.
• One stamp per qualifying visit, regardless of how many hours are booked that day.
• Only one stamp is issued per card per day.
• Productivity Pass holders do not earn stamps while their pass is active.

2. Rewards

• 4th stamp: one additional free hour.
• 7th stamp: two additional free hours.
• 10th stamp: one free whole day.

3. Redeeming a Reward

• Present your card at the counter and indicate which reward you are claiming.
• Rewards must be redeemed within 60 days of the stamp that unlocked them.
• The 4th and 7th stamp rewards may be redeemed at any time, subject to normal seat availability.
• The 10th stamp reward is subject to availability and may be limited to off-peak hours.
• Rewards apply to Open Seating only.
• Rewards cannot be exchanged for cash and carry no cash value.

4. Card Ownership

• The Loyalty Card is non-transferable and tied to the original holder.
• Lost or damaged cards may be reissued at the counter once visit history is confirmed.

5. Program Changes

• Kataid may update these mechanics at any time. Stamps already earned will be honored under the terms in place when they were earned.
• This program cannot be combined with other ongoing promotions unless stated otherwise.
• Kataid reserves the right to end the Loyalty Card program with notice on our official channels.

Agreement

By entering Kataid, purchasing a pass, or using a Loyalty Card, you agree to these terms and help maintain a quiet, respectful, and productive environment for everyone.